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Q: What is HotDesk?
A: HotDesk is an Application
Service Provider (ASP) that uses proprietary technology to bring you a
complete Web site and Internet solution for your business including prewritten
industry-specific content and a full library of images. Everything you
need to build and maintain your business Web site is included and easy
to use.
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Q: What is an ASP
(Application Service Provider)?
A: An application
service provider is a company that provides access to applications hosted
on its servers via the Internet or an Intranet.
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Q: Do I need to
know HTML?
A: No. The HotDesk
application provides all the tools necessary to build a professional looking
web site and an online store without you having to know any HTML (Hypertext
Markup Language). However If you do know HTML you can add advanced features
by using the custom HTML feature.
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Q: Do I need to
install any software on my computer?
A: No. All you need
to edit your Web site is a PC that uses Windows and access to the Internet
using Internet Explorer 5.5 (or a later version) because all of the HotDesk's
tools and services run on our own servers.
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Q: How soon will
I be able to publish a Web site?
A: As soon as you
click the Publish button. With each package option, HotDesk offers training
for the application suite so that you are assured to have a professionally
designed Web site working quickly. After completing the training you will
have the ability to maintain and change your web site as often as you
desire. Most sites are live within one (1) hour.
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Q: How much disk
space am I allowed?
A: The amount of disk
space you are allocated is determined by the pricing plan you choose.
The average HotDesk member uses 12 megabytes of disk space. Once you pass
your allocated amount you will automatically be billed $1/month per 5MB
storage.
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Q: Who is using
the Internet?
A: Today more and
more people are using the Internet not only to purchase products and services
but to investigate those companies with whom they are contemplating doing
business with. Many consumers consider a company to not be legitimate
if they do not have a presence on the web. Having you company on the Internet
gives potential customers a sense of business stability.
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Q: Will HotDesk
be adding other services in the future?
A: Yes. Watch our
site for more details.
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Benefits
Q: How long is
the contract?
A: Unlike other companies,
HotDesk does not make you sign a long-term contract. There is a one time
startup or establishment charge then the service runs month-to-month.
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Q: In what way
is your web development application better or more feature rich than other
web development applications?
A: Typically the other
simple HTML editors available on the Internet lack the ability to allow
for more sophisticated designing. The HotDesk application allows you modify
much more than the body text of a Web site. We give you the ability to
edit button labels, colors, header text, images and add external components
and advanced custom HTML into your Web site.
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Q: I can get hosting
for $39.95 per month with other companies, why does yours cost more?
A: There is no comparison
between what HotDesk offers and what you will receive for $39.95. Hosting
your web site is a small and insignificant fraction of what HotDesk provides.
We are an application service provider (ASP) with a rich and powerful
application suite of office efficiency tools which, includes email, calendaring,
directory, contacts, to-do's, notes, forum, and Web site editing tools.
Using the HotDesk application suite is much more cost effective than our
competitors in the Web building business.
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Q: I have seen
other services that offer designs templates. Is my design going to look
like another?
A: With the HotDesk
application you have the ability to customize your site the way you want
it to look. You can make subtle edits to any design, change the color,
text and the layout for example. With almost unlimited options, it is
unlikely that your site will look like anyone elses.
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Q: Will I have
unlimited access to update my pages?
A: Yes! You can access
your HotDesk site 24 hours a day, 7 days a week, as many times as you
want, as often as you want, from any Windows based computer in the world
with high speed Internet access.
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Q: Can we see statistics
to see how much activity our site is receiving?
A: Yes, As an administrator
of your site you can view statistics that are updated everyday.
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Q: How can I increase
traffic to my site?
A: The most effective
tool for getting traffic to your site is marketing the site. Use your
Web site to supplement other advertising. Just like a retail store, if
people do not know you are there, they are not going to stop by. HotDesk
helps you to get your site listed in search engines and directories such
as Excite, Lycos, AltaVista, Google and Yahoo! by entering keywords in
certain areas of your Web pages so that there is a better chance for them
to be found during a search. Unfortunately, we cannot guarantee any placement
within the search engine directories. Requirements
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Q: What are the
system requirements to use HotDesk?
A: The system requirements
are as follows:
* A PC running Windows 98/ME/NT/2000 or XP
* Microsoft Internet Explorer version 5.5 and up
* A high speed Internet connection
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Q: Which browsers
do you support?
A: To edit the content
of your HotDesk web site you need Microsoft Internet Explorer 5.5 or higher.
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Q: Can I use a
Mac to edit my web page?
A: No. We stopped
maintaining the Macintosh port until the Macintosh browsers progress to
the same quality as the PC browsers. So it is not possible to use an Apple
system to manage the Web site. You need to use a PC with Windows 98 or
better.
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Domain
Name
Q: Who do you recommend
I use to register a domain name?
A: We recommend you
use Register.com however, you can use other registrars is you wish. Contact
support@hotdesk.com prior to
making any changes to your domain name so that we can make sure the name
points to your site.
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Q: Can I transfer
or delegate my existing domain name?
A: Yes. To transfer
or delegate your existing domain name, contact support@hotdesk.com
so that we can instruct you on what to do to make the domain transfer
seamless.
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Q: Can I use my
existing domain name as the address of my HotDesk Web site?
A: Yes. If you already
have a registered domain name, we can transfer it to your HotDesk site.
For more information, contact the HotDesk Support Center at support@hotdesk.com.
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HotDesk
Performance
Q: What kind of
backup and redundancy do you have in place for your data?
A: All our servers
have redundant power supplies, CPU's and all disk configurations run in
a RAID 1 configuration. RAID 1 means that all disks in the system operate
in pairs. All operations are performed to both disks so that the failure
of one disk will not cause any loss of data.
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Q: What level of
security does HotDesk provide?
A: HotDesk uses the
Secure Sockets Layer (SSL) protocol to encrypt all sensitive information
that is submitted within our product and our Web site.
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Q: What language
is your software written in?
A: Our applications
are written in two separate languages. IncTools, our Intranet application,
is partly written using Application Server Pages (ASP) and partly in Java
(we are currently porting from ASP to Java incrementally). Our Web development
application is written primarily in Java though some of the functionality,
such as the pop up menus within the edit mode, is written in JavaScript
- which is not related to Java.
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Customer
Support
Q: If I need support,
will HotDesk be there for me?
A: The HotDesk support
team has developed a complete online help document for your use to assist
in any function in our suite of applications. If you cannot find the answer
to your question or if you desire guidance, the HotDesk support hours
of operation are Monday through Friday 8:00AM through 6:00PM mountain
time. Free email support is available at support@hotdesk.com
or you can purchase a support care subscription.
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Online
Store
Q: Can HotDesk
process online commerce transactions?
A: HotDesk performs
transaction processing for our merchants through our partner Paymentech
and we provide alternative payment mechanisms that facilitate noncredit-card
transactions as well.
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Q: Can I use my
current merchant account with HotDesk?
A: Yes. If you take
orders online the account information will be sent to you via a secure
form and you can manually enter the order information with your current
merchant account. However, if you want to accept and process credit card
transactions within your HotDesk store automatically, you need to use
our online merchant account partner, Paymentech.
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